Refund policy

**Return and Refund Policy**

At Iceemart, we are committed to your satisfaction. If you are not completely happy with your purchase, please review our return and refund policy:

1. **Eligibility**: Returns and refunds are available for damaged or defective products only. Due to the perishable nature of our frozen food items, we cannot accept returns for reasons other than these.

2. **Timeframe**: Report any issues within 24 hours of receiving your order.

3. **Process**: 
   - Contact our customer service team at iceemart@iceemart.com with your order number and details of the issue.
   - Provide photos of the damaged or defective product if requested.

4. **Non-returnable Items**: Due to health and safety regulations, we cannot accept returns on any opened or partially consumed items.

Thank you for choosing Iceemart. We value your business and strive to provide the highest quality products and customer service.